Vancouver, Oregon, September 17, 2025 — A Vancouver, Oregon workshop surfaced the real reason AI fails: lack of alignment. Leaders want customer experience gains, but most lack ownership, structured data, governance, and KPIs. Here are the practical steps to turn AI from “just another tool” into measurable customer experience improvement, plus how GPS Summit builds an internal AI Systems Generalist.

Portland, Oregon, September 16, 2025 — A Portland, Oregon workshop made one thing clear: AI scales only with leadership and alignment. Leaders shared the real blockers: ownership gaps, slow response to change, siloed data, inconsistent governance, and missing KPIs. Here are practical next steps to launch one measurable pilot and build internal capability through GPS Summit.

Vancouver, Oregon, September 15, 2025 — Vancouver, WA and Vancouver, OR showed the same pattern: leaders are energized, but readiness is uneven. Most lack clear KPIs, ownership, and usable data. This recap includes a practical 30-day AI pilot blueprint (one persona, one moment, one KPI) plus cross-functional use cases and how GPS Summit builds internal AI Systems Generalists.