Moving from passive observation to active diagnosis and execution. We have all been there. You attend a massive industry conference. You spend three days navigating a sea of 12,000+ attendees, collecting a stack of business cards, and listening to high-level panels about the "future of work." You feel inspired. You feel energized. Then, Monday morning hits. You return to your office with pages of notes, but no actual diagnostic framework. You have ideas, but no method to test

Birmingham, Alabama, January 15, 2026 — AI should make a leadership team faster, calmer, and more aligned—not busier. If AI increases motion without improving decisions, it is not a strategy. It is a distraction. But when AI strategy is built around real outcomes, strong guardrails, and a repeatable operating rhythm, it becomes a durable competitive advantage that improves customer experience and deepens customer engagement. That conviction got reinforced on Thursday, Janua